Frequently Asked Questions

With the WEX Card, you’ll gain access to over 1400 service stations across Belgium, more than double the number available with your Esso Card™. The WEX Card also features:

• An improved online portal, offering the same features you’re used to on Esso Card™ Online but with tighter purchase restrictions, giving you greater control over how to use your card.
• Improved online management tools for easy account and transaction monitoring as well as extra flexibility to make changes after your card has been set up.
• 2 card security system

No, when you switch to a WEX Card we will begin the process to close your Esso Card™ account. You can still use your Esso Card™ for a further 30 days while you transition to using your new WEX Card.

An extended network – With the WEX Card, you’ll gain access to over 1,400 service stations across Belgium, more than double the number available with your Esso Card™. You’ll still have access to the same Esso network. In addition the WEX Card is accepted at Texaco, Esso, Q8, Gabriëls, Power, Maes, G&V, Octa+ and IDS in Belgium and a further 6,050 petrol stations throughout Europe.

Web Portal – Our online management system provides all current information on cards, transactions, bills and limits.

Greater flexibility – The WEX Card can be personalised to suit your needs. For example, it is possible to block cards, create new ones and set time and country limits. You can easily choose many parameters yourself and at your convenience on the web portal giving you greater control over how to use your card.

Security – It is possible to block stolen or lost cards 24/7. It is also possible to set a fuel intake limit per card.

We are not able to offer a pre-pay option on our WEX Card.

This is an optional feature where each driver has a unique driver card and each vehicle has a unique vehicle card. Refuelling is only possible with the combined use of the driver and vehicle cards. Ideal when your drivers use several vehicles. The dual cards mean you can see transparent, detailed reports for the driver and for the vehicle on the GO web portal.

Yes, during the transition period. When you switch to the WEX Card, the process of closing your Esso Card™ account will begin. During the 30-day transition period, you can continue to use your Esso Card™ until you fully transition to using your WEX Card.

Your new WEX Card account will have the same commercial and credit conditions as your previous Esso Card™ account. Your existing Esso Card™ account and its associated benefits will no longer be active after the transition to the WEX Card. Specifically your Esso Extras loyalty points will cease to be active.

With the WEX Card you can fill up with diesel, gasoline and LPG, but also newer alternative fuels such as LNG, CNG and HVO100 (Hydrotreated Vegetable Oil) available in over 10+ sites in Belgium. AdBlue is also available. On the GO web portal you can specify the fuels that can be refueled by a fuel card. Do you want to refuel with alternative fuels? Our account managers will be happy to advise you.

You can also continue using your Esso Extras loyalty card to collect loyalty points at Esso sites; insert the Esso Extras card first and make your payment using your GO card.

With the WEX Card, you have access to 1,460 petrol stations in Belgium and 6,050 petrol stations in Europe. You’ll still have access to the same Esso network. In addition the WEX Card is accepted at the following stations: Texaco, Esso, Q8, Gabriëls, Power, Maes, G&V, Octa+ and IDS. So there is always a petrol station near you. Visit the WEX Card mobile app or the fuel station locator on our website to view the current list of stations that accept the WEX Card. The list is updated daily.

Around 410 service stations in Belgium are suitable for heavy goods vehicles. At European level, you have access to no less than 2,600 service stations for heavy goods vehicles, in particular in the Netherlands, France, Luxembourg and Germany. These service stations are located at interesting strategic locations and have facilities and services for heavy goods vehicles.

With the WEX Card you can fill up with diesel, gasoline and LPG, but also newer alternative fuels such as LNG, CNG and HVO (Hydrotreated Vegetable Oil). AdBlue is also available. On the GO web portal you can specify the fuels that can be refuelled by a fuel card. Do you want to refuel with alternative fuels? Our account managers will be happy to advise you.

To complete the onboarding process, you will need to sign the new WEX Card SEPA B2B mandate. All other information is being taken care of by our services.

You will receive your new cards in 5 working days. You can still use your Esso Card™ for 30 days while you transition to your new WEX Card.

No, you can either choose a new PIN code to your preference when transitioning from Esso to WEX Card or you can also receive a new randomly generated PIN for each new WEX Card you order.

You can change the PIN number on a WEX Card after creation

You can use the WEX Card for any non-fuel purchase as long as it’s vehicle related : Auto accessories, Lubes, antifreeze etc.

No, there are no additional costs associated with the new GO card.

There will be additional prices for the newly added networks. The existing pricing at Esso will remain the same.

No.

Several types of pricing (best of both, pump price) available for the different networks. Your account manager will be able to take you through the details.

Any card fees will remain the same on WEX Card as they are on Esso Card™

You will not be required to undergo a credit check. Your ESSO credit limit and agreement will automatically be transferred to your WEX Card account.

Your billing frequency & credit/payment terms will not change.

Yes.

This will automatically transfer this for you and we will advise you when this has been done.

Your invoice looks different but will contain the same information.

Yes. You need to sign a new contract, with the new WEX Card terms and conditions. You will receive instructions via email.

You can find the terms and conditions here.

Instead of using Esso Card™ Online, you will receive an invitation to create an account on the GO web portal. This portal offers similar features as Esso Card™ Online, but with added flexibility. It allows you to manage your account, block/unblock cards, set card limits, change fuel types on cards, track and monitor transactions, and generate reports conveniently in one place.

The GO web portal offers the same features you’re used to on Esso Card™ Online but with extra flexibility to manage your account including:

• Order or block cards 24/7. You can also reactivate cards yourself with cards turned back on after just 15 minutes.
• Set a future date for a specific card to block.
• Visualise transactions faster – they appear within 24 hours.
• Change fuel type, country, volume, amount or time restrictions with changes activated after just 15 minutes.

Yes. You can find the more information on unauthorised transaction in our terms and conditions here.

Keep your card in a safe and secure place.

Similarly to the Esso Card™, you will receive an email confirming that your card has been blocked, and a new one has been ordered for expedited delivery.

Your account manager will be happy to help. Alternatively, our dedicated customer support team is also available to assist you with any questions or concerns you may have. Live chat with us now on Desktop or Mobile, or email us at [add address]. Our dedicated team is available Monday to Friday from 9am to 5pm to help you with any questions or concerns you may have.

No, the same dedicated account manager will continue to serve your account.